Mobilize customer enthusiasm and knowledge
Who better to source sentiment on your company than the people who use your products and services the most? That’s right - customers are the key linchpin in ensuring your company has maximum reach. Zillable Communities help companies create better, more valuable digital customer experiences, giving you an edge over the competition.
Promote a dynamic community for your brand cheerleaders
Zillable-powered communities leverage the power of the Crowd to transform your customer extranet into a community of brand advocates. Marketing is a two-way street and never stops after a good or service is “sold.” Your fans want to promote you - give them this unique opportunity at a dedicated social hub, and in turn, drive sales and avenues for growth.
Save time and money on marketing
In a nutshell, your brand advocates are a marketing snowball, influencing their friends and family through sheer positivity for your company. What’s the catch? There is no catch. This is simply another example of how your fan-base can promote your brand while fielding customer inquiries on a public forum with minimum effort from your team.
Increase revenue and conversions
When you create a dedicated network for your customers, you are sending a clear message: that you want their voices heard. Not only is this powerful from a marketing standpoint, as customers provide peer-to-peer answers to questions and submit product reviews, you save time while the engine of conversion chugs along.
More fans and higher retention rates
Your customers have something powerful in common - your company! By providing a network in which they can connect, you are allowing your customers to engage with one another. Enthusiasm is contagious - as your customers interact, brand loyalty skyrockets.
Where do your products and services go from here? Go direct to the source. Crowdsource ideas from your fan-base and invite your best experts and advocates to provide feedback on products and propose ideas directly in the customer community.
Listen to the Voice of the Customer
Engage your customers on a genuine, authentic level with a highly interactive experience. Listen and capture customers’ expectations, preferences, and aversions.
Make Customer-Driven Innovation Happen
Embrace Co-Creation and Open Innovation
Give your customers a seat at the head of the table to help you create better ideas, products, and services.
Deliver business value with a vibrant community experience
Zillable communities leverage the power of the crowd to transform your customer extranet into a social destination so you can build a deeper relationship with your customers—resulting in increased sales, lower service costs, and accelerated innovation.